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Website Help

What forms of payment do you accept?
Artoys only accepts the following major credit cards and paypal payments:

PLEASE NOTE: Any credit card purchases will be displayed as Artoys Pty Ltd on your credit card statement, and if you pay via by paypal, the invoice will appear with the receiver as Artoys Pty Ltd. If you choose the bank transfer payment, please click the 'Bank Transfer Payment' in Payment method, then show our company the bank account details.

Is it safe to use my credit card online?
Yes, it is extremely safe to use your credit card online. When making a purchase online using your credit card, all of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our secure servers.

When do you charge my credit card?
All online credit card orders are charged upfront at the time the order was made. We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.

How do I find a specific product?
You can find a product using the Search facility. Start your search by using the 'Product Search' input box which is located at the top of the home screen. Type in the product code or description for the product that you are looking for, and then click on the 'Search' button. The search results will be listed in order by closest match.
TIP: Make sure you check the spelling and punctuation of your search. Also try limiting your search to smaller words or phrases.

How do I use the shopping Cart?
You will find the 'Shopping Cart' at the top right of the screen. To view the items in your cart click on the 'Shopping Cart icon'. All items added during your online shopping session are clearly displayed, with the freight charge and total order amount including GST.

Increasing/Decreasing Quantities:
Simply enter a new quantity amount into the input box next to the item you wish to adjust and then click the 'Update Shopping Cart'icon. Your Shopping Cart will automatically refresh and your order total will be adjusted accordingly.

Removing Items:
You can remove items by clicking on the  (Delete order line) icon next to the product you wish to remove.
Proceeding to the Checkout:
If you have finished shopping and are happy with the items and quantities in your shopping trolley you can proceed to the checkout simply by clicking 'Proceed to Checkout'.

How do I complete the order?
Once you have checked the totals in the shopping cart, completing your order is as easy as following these simple steps:
Delivery Address / Contact Details
Enter the street address, your name, contact telephone numbers and email address, then click 'Confirm Address'.
Enter your credit card information and click 'Confirm & Purchase'.
All prices quoted on this website are GST inclusive. All prices are subject to change without notice.
Order Number is assigned
Once an order number is assigned you can view, print or email a receipt for your records.