Money back guarantee
- Products certification
- What is your policy for returning items（Refund Policy）?
- Defective items
- How to return your item?
- How do I check the status of my order?
- How do I cancel my order?
All our products conform strictly to ASTM D-4236, EN71-3 and AS/NZS ISO 8124.It's safe for the kids.
What is your policy for returning items( Refund Policy)?
30 Day Satisfaction Guarantee. Any unused and unopened item can be returned within 30 days for a full refund. Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.
This does not affect your statutory rights and any faulty goods will be replaced or a full refund given.
All goods are non-returnable unless defective or unopened in their original packaging (please read below for return information).
Defective items must be reported to Artoys within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
How to return your item?
Call our Customer Service team or you can send your request on our website, there is a Reauest RMA menu on the bottom,and our customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also advise you where to send your return.
Send your item to the return address provided ensuring that your RA number is clearly displayed on the outside of the return packaging.
As soon as the return has been received, a replacement product will be shipped or refund issued.
The return must be received by Artoys within (14) fourteen days of the RA number being issued.
Replacement product will only be shipped after the faulty item has been received by Artoys.
All returns must have an RA number.
Any item that is returned to Artoys without an RA number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to contact us first on 1300 319 015 to confirm your return will be accepted.
How do I check the status of my order?
Please call our customer service team or send us a email.
How do I cancel my order?
If you wish to cancel an entire order or an individual item from an order that has not yet been dispatched, you will need to contact us. Please call our customer service team or email to us.
Orders cannot be cancelled once they have been dispatched as they are already on their way to your address!